Bizwize Business Solutions
- How We Work

Business Solutions & Bookkeeping

Our aim is to provide key financial bookkeeping and administrative assistance to local businesses who are growing and moving through their business journey. From small sole traders who need to track sales and expenses to medium sized companies and trusts, with payroll, invoicing, quoting, inventory, BAS reporting and a myriad of other back office support requirements. We are here to relieve the pressures of these necessary but time consuming tasks. By doing this we can empower business owners to realise success in their endeavors.

In addition to helping our clients with their business dreams, our business model is such that we engage local contract bookkeepers to support our business clients. Our business model is based on the placement of qualified home-grown bookkeepers. Our bookkeepers have a like minded vision of helping businesses and we spend time training and developing our bookkeepers skills and knowledge of various accounting solutions.

Utilising the Pure Bookkeeping system we ensure that all our bookkeepers provide service of exceptional quality.

Bizwize Business Solutions In house

For clients whose work is done in the Bizwize office we bill in 15 increments (The minimum only applies when work is performed). If there is no work, we do not bill you. Here is how it works:

First step is to get access to your Accounting Software and any supporting documents. Email communication, Dropbox access points or remote access logins can all be setup to support the off-site bookkeeping service.

Bizwize Business Solutions On Site

When we work in your office, we apply a two-hour billing minimum per site visit. For bookkeeping in your office outside of key locations there is an four-hour minimum plus travel time for some locations.

First step is to get access to your office and your systems. Keys, codes or cards we also coordinate with you to come at a time that suits your business needs.

Our customer service model is designed as an active feedback loop.
Listen - Review - Develop - Improve - Listen

Listen – we actively listen to customers, bookkeepers and associates in relation to ways we can better improve our services. Whether that is communication changes, processes improvements or advantages in relation to new technologies.

Review – as we identify areas of improvement we review this and determine a set of objectives and measures that we can use to determine the effectiveness of the change.

Develop – we develop our bookkeepers’ knowledge, process or policy, better ideas, taking into consideration anything that will improve our level of service and effectiveness.

Improve – these steps allow us to meet our goal of improving how we work, this is measured to ensure we are meeting the objectives of the change as identified within the review process.

Listen
– we then begin the cycle again talking and listening to clients about how effective the change has been and from here we can again move into the cycle if necessary.

We are committed to empowering our clients around their business needs. Continually up-skilling ourselves and our staff to enable us to develop and implement new systems to benefit our clients

The Pure Bookkeeping System© outlines processes for managing customer relations and supports our customer feedback loop.

We believe in customer service so much so that we include it in our letter of engagement:
- … phone calls returned within 24 hours.
- … timely and accurate financial information
- … we will actively seek referrals for your business.

What our Clients say!

We use Bizwize for all our bookkeeping needs. We have been so happy we have referred others to their services.

Scott Thompson

Michelle has been incredible from the outset and has done everything she can in order to comply with us as a company and help us

Kellie Renton
INDEPENDENT ASSAY LABORATORIES

“I thought I could do it all… keep up with paperwork & accounts but that was not the case!! So I called in help from

Joanne
Winton Airconditioning

We have been working with Laura and her team now for some 7 years. We have given the team a few curly tasks whereby the

Vic Letizia

Flick Realty has found Bizwize to be very efficient and knowledgeable regarding the account packages and bookkeeping services we require. The staff are friendly and

Mike Wilding

Michelle has gone above and beyond in helping us with the transition from Retail Manager to Lightspeed and then also from Myob to Xero. Having

Chantal

We are very happy with Bizwize.
We moved our accounts from MYOB to Xero and Michelle eased us through the transition.
She gave

Natalie Grubisa

Michelle is incredibly bubbly and energetic! Makes bookkeeping a breeze!

Angad Singh

Five star rating for my friends at Bizwize! Bizwize have been doing my accounts for the past 2 years and I couldn’t be happier. My

Margaret Heaton

“I can’t recommend the diligent and caring service that the Bizwize team provides highly enough. The work they do to keep my business on the

Bernadette

Around July last year I visited the office of Bizwize to see how they operated as I needed to get my bookkeeping all done for

Sharon E. Brown

I had been looking for a bookkeeper for a little while and then I met Laura and the team, I knew instantly that they would

Matt Seeds

A group of knowledgeable friendly ladies, willing to answer and help with all areas of bookkeeping. What these ladies don’t know isn’t worth knowing.

Lesley Jennings,
Apple Financial Services

Michelle and her team are the best bookkeepers ever! Very professional and exceptional attention to detail. Thank you bizwize.

Dr David Plichta
The Reef Dental Centre

Laura at Bizwize came in when we were really struggling after having one bad bookkeeper after another. Laura went over everything that we needed and

Samantha

We have found Sarah to be an exceptional operator. Our systems were a mess when we engaged her and she took on the challenge with

Blythe Calnan

The team at Bizwize Business Solutions have played a part in supporting our Perth based clients and have gifted many hours of time and expertise

Joy

Michelle and the team are great bookkeepers and always helpful.

Peter Zuccala

Free Coffee & Chat

Contact us today for a free chat about your bookkeeping requirements